Google Blog Processes Overview

July 29th, 2010 Karen Callahan

I just attended a webinar entitled Blogging, the Google Way.  The presenter was Karen Wickre (@kvox), Google’s senior manager of corporation communications. Karen gave the 10,000 foot view of the processes that Google has in place for establishing and maintaining a blog in Google. 

Blogging the Google Way WebinarInteresting facts are:

  • Google has over 150 blogs
  • Google has over 80 Twitter accounts
  • Just about every blog post is accompanied by a Twitter announcement.
    This is pretty common practice these days whether you are a sole proprietor or you’re repesenting a corporation. Lots of bloggers, including myself, write in their blog, shorten the URL at a website like bit.ly where  clicks and conversations can be tracked, and then tweet that they just wrote a blog post about “their subject” and paste the bit.ly link at the end of the tweet.
  • No one in Google is a full-time blogger. Google bloggers are regular salaried employees who blog as part of their job.
  • Employees must submit application/request permission to start a blog
  • Some blogs are run internally for a period of time in order to determine commitment of staff and to establish the “habit” of writing. 
    I love this idea, and have recommended in a number of my blog posts over the years that beginning bloggers develop the habit of blogging before moving to a live blog. How to Blog page, Blogging, at Your Website or a Public Site? – 2. (Look at the last time that I blogged. I’ve fallen off the wagon…and now am back on track!)
  • Blogs are reviewed periodically for frequency of posts and compliance to corporate style and tone.

Top 3 blogging tips from Ms. Wickre that I liked the most:

  1. A Good Tile is VERY IMPORTANT. They must be short (for RSS readers and mobile devices) and concisely convey the topic.
  2. Don’t ever delete a post. The readers have already picked it up and placed links in your followers’ inboxes. Deleting a post can create a PR nightmare.
  3. Make post updates obvious by using the word Update, adding the date and the change, and using a different color font. Strikethroughs (don’t want this any more) are okay. Don’t change the timestamp or the title; just re-publish

I enjoyed the webinar. Google’s approach to blogging is on par with any other corporation that is of its size and stature. I worked for a large corporation (Digital Equipment Corporation) and the processes I heard about today are the same that I would expect Digital to have put in place (if it still existed).

What about you? How does your corporation approach blogging? Is there one voice? One message? One tone?

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Suzanne Lockwood Much More Than a Boston DJ!

May 24th, 2010 Karen Callahan

Last week, long-time client Suzanne Lockwood of DJSuzieCue.com sent me an e-mail about her website.  The e-mail ended with “Happy Spring”, and attached was a beatiful photo of flowers from her garden.

Not only is Suzanne a great DJ and wonderful jazz singer, but, now I know she is a talented photographer too! 

Flower from garden in Houghs Neck, Quincy

Flower from garden in Houghs Neck, Quincy© Suzanne Lockwood

 ~

White Flowers Houghs Neck Quincy

White Flowers Houghs Neck Quincy © Suzanne Lockwood

Guess those creative types got it going awwwnnn!  File under: You don’t know what you don’t know…

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Kudos to client & local cable station WMCT TV

May 21st, 2010 Karen Callahan

Last night I attended the first annual Employment Options Celebrity Roast. This year’s celebrity was former Massachusetts State Representative Steve LeDuc. The Roast was emceed by Channel 5’s Ed Harding, and included videos, powerpoint presentations, and roasters. Roasters included Steve LeDuc’s friends, former employees and former Massachusetts Speaker of the House, Thomas Finneran.

WMCT TV Marlborough Local CableMarlborough’s local cable TV station, WMCT TV was there in full force. Five employees, 4 cameras, pre-recorded videos, and more. I learned from WMCT TV staff that they had been preparing for weeks; creating and editing original videos, and coordinating efforts and scripting the evening’s festivities with David Greenwood of David A Greenwood Associates (PR) and Toni Wolf, Executive Director of Employment Options.

As a spectator, it was a learning experience to see the amount of staff and equipment it took to record the evening. Witnessing what that took, I can not even begin to imagine the hours it must have taken to prepare the videos that they showed last night. They had produced the “Person on the Street” interviews, the “Let’s Cut Live” segments with Heather Unruh (Channel 5) and Dan Guindon (WMCT TV),  the Steve LeDuc bio, and…all the other videos.

My hat is off to them this morning! Great job WMCT TV…So proud to have you as a client! I hope you are making CDs of the Roast!

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Top Blogs and Top Bloggers

May 20th, 2010 Karen Callahan

Yesterday, Jason Falls tweeted about the Top Ten Blogs (over the last three months) on each of three public blogging platforms: WordPress.com, Blogger.com and Typepad.com. Across the blogging platforms, the blogs about politics, pop culture, pornography, religion, and the law topped the lists.

Even though your subject matter is different, take a look at these blogs to see what top-ranked bloggers do to engage their audiences. In this case, engagement was measured by PostRank Labs using a formula that included measuring the number of comments each post received, the number of retweets and digg, stumbleupon, etc recommendations were received, mentions in other blogs, and other social networking activities. Basically, PostRank attempts to measure the number of conversations that where generated as a result of reading the blogs.

Jason’s post:  A First-Ever Look At The Top Blogger.com Wordpress.com & Typepad.com Blogs?

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Experimenting with foursquare

May 19th, 2010 Karen Callahan

Over the past couple of weeks, I have been attending the online 2010 Social Media Summit. I want to stay on top of the latest trends in social networking and social media so that I can provide clients with relevant and timely data, but, also so that I can use what I learn for my own websites.

One of the up-and-coming social websites that was discussed last week was foursquare. Tristan Walker from foursquare said that foursquare is a “mobile social application” that, from a consumers point of view, “make cities easier to use”, and from a vendors standpoint, helps them ”acquire and retain customers”.

Consumers
You open an account (free) with foursquare. As you go through your day and from one venue to the next, you log into foursquare and “check in”. When you check in, foursquare can tweet your location to your followers, make an entry in your Facebook, and make the information available to your foursquare “friends” (oh, yeah, building foursquare community). The default is to perform all three, but, you have the ability to (un)check any and all for each check in.

Home page at foursquare.com

The more places you check in for the first time and the more times you check in to a (repeat) venue, you earn points, and ultimately, prestige awards from foursquare. For example, if you are the person who visits a vendor most often, you receive the “Mayor’s badge” for that vendor. There is actually a dashboard panel that displays the statistics of your points, the badges you have earned, where you have been and how frequently.

Vendors
Foursquare’s appeal to vendors then is that vendors can use foursquare’s prestige awards as incentives for foursquare “members” to patronize their establishment. So, for example, a vendor might offer a free meal, haircut, or round of golf to the person who becomes the foursquare “Mayor” of the venue.

Conversely, if a vendor is not getting any “check ins”, they might offer a special in order to get the ball rolling and get some visibility on foursquare.

So you see that it is a win-win system for both consumers and vendors.

~

So, since the session, I created an account on foursquare and started to check in periodically. I don’t check in all the time because that just doesn’t balance with me. If you want to know where I am every part of the day, shadow me in person.

So, the reason I am writing this post is to let you know that it is fun, and I can see how it will become addictive – and probably more so than Twitter and Facebook. Afterall, you have your cell phone with you all the time, and, you are on the move when you are checking in. You can log on to foursquare and find out where your (real) friends are and hook up with them. You can have races with your friends to see who can check in where first.  You can challenge each other to see who can win the most Mayorships in a certain amount of time.

Mostly, it was fun checking in and seeing where my friends were checking in. The snag that I ran into was…foursquare didn’t always get the GPS signal right, so, I couldn’t check in. Last week, I was at Panera Bread in Marlborough, MA and foursquare insisted that I was in Ontario Canada and kept showing me Michigan and Ontario venues. I moved from Panera’s to the other side of the parking lot and it showed me the same places. While at other venues, I checked in, and the check in “recorded” screen didn’t display, so, I checked in one or two more times until I saw that screen… and, of course, as I look at my statistics, I was checked in multiple times for some venues that I only visited once.

Curiously enough, a friend (@mannismacneil) sent me a link to this blog post made by Doug Gross on May 11, 2010 -  Foursquare tweaks make it easier to ‘check in’. It begins,

For anyone who’s ever tried to check in somewhere on Foursquare, only to mutter, “No! That is NOT where I am,” help is on the way.

So, it is not a perfect system yet, and from a consumer’s point of view, it is downright disappointing when you have been on a roll checking in. It discourages you from checking in for the next “x” amount of time. Foursquare is going to have to talk vendors into providing some really great incentives in order for consumers to overlook these “inconveniences”.

As the product matures and the tweaks are worked out, I see a beautiful marriage between consumers on the go and vendors incentivizing them to visit their establishments. Win-Win! I like it!

What about you? Do you have a foursquare account? What is your experience…pure fun or a little frustrating?

11:00 AM UPDATE –> So I posted this at 7:40 this morning and 3 1/2 hours later @brett tweeted about Andrew Davis’ blog post about a vendor taking up with foursquares.  Finally a Brand Harnessing the Power of Location-Based Media

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